Based on available data on sign-ups, participation and interest across formats, I focused the free offer on the activities most useful for getting to know the approach, experts and professional environment.
Recurring free activities were reduced from more than 8 per month to 3, freeing up a significant share of the team’s resources.
I built the paid product around three forms of professional growth: observing real client work, training professional skills and reviewing one’s own practice.
Each activity gained a specific role in the participant journey and a direct link to the professional outcome it supports.
The product was organised into 4-week cycles, with intensity, frequency and time commitment adjusted to participants’ schedules.
Each cycle provides a complete, progressive experience and creates a natural path into the next one.